Return Policy
Return Policy
At A&P Service, Inc, your trust means everything to us. That’s why we take the time to inspect every machine, document its condition, and give you all the information you need before the sale. We want you to feel confident in your purchase — and if something isn’t right after delivery, we’re always here to listen and work toward a fair solution.
Return Rights and Exceptions
If the equipment you receive does not match the description provided at the time of purchase, or if it has significant undisclosed defects, you have the right to request a return. So we can review your case as quickly as possible, please reach out to us within 30 business days from the delivery date. In situations where the equipment arrives in a condition that falls short of the quality standards we advertise, each case will be carefully reviewed on an individual basis. Depending on the circumstances, we may offer a full refund of the purchase price or an exchange for a comparable piece of equipment, based on availability.
Return Procedure
To start a return request, please follow these steps: Get in touch with our team by phone or email to let us know about the issue. Share complete and accurate details, including a clear description of the problem along with photos or video evidence whenever possible, to help us evaluate the situation properly. Once your return request has been approved, the equipment must be sent back within 30 calendar days from delivery, in the same condition it was received — without modifications, signs of use, or additional damage.
Refunds
If your return is approved following our technical inspection, a refund of the purchase price will be issued — excluding shipping fees and any other related logistics or handling costs. Refunds are generally processed within 30 business days after the returned equipment has been received and properly inspected by our team.
Return Shipping Costs
In most cases, return shipping costs are the responsibility of the buyer. However, if the return is the result of a confirmed defect or a clear discrepancy from the original product description, A&P Service, Inc will cover the return shipping costs.
Send Message
How to Reach Us
What to Expect
- Honest answers about our heavy equipment
- No pressure — ask questions without a sales pitch
- Happy to help even if you’re just browsing
- Help figuring out what fits your job and your budget
